sounds like to me he was sold a 2016 tunerI know the 2017's had something different with them vs. the 2016's. DuramaxTuner and their counterpart out of Canada, MotorOps (who does emissions delete tuning), on their websites when ordering a tuner for our trucks, it asks if the truck is a 2016 or 2017. If it is a 2017, it adds an extra $80 for an EFI unlock authorization code.
HiI will collect all this information that you are giving me and
write to the supplier again.
This time I hope they have an answer.
Thanks
I´ll update.