[EddieV]

Guys let me tell you how my CPO claim is going. I bought my truck out of state. The reason was the local dealer did not have a colorado duramax and did not offer to find me one 4/22/2021. (poor service) This dealer has 2 new vehicles on the lot yesterday 7/21/2021. When i went in they stated they did not participate in the program and why don't i take it back where i bought it? I am thinking what if i was traveling on vacation and my vehicle broke down would i have to push,pull or haul it back where i bought it? Doesn't say much for Chevrolet. After talking with a GM claim rep. she stated the CPO warranty is just like a new vehicle warranty. They are suppose to get back with me in 2 bussiness days.
Customer service is lacking in todays market it seams. Now i am wondering if the 100,000 mile power train warranty any better! I would much rather buy a vehicle with out a warranty than buy one thinking i have a warranty only to find out i don't or one i have to fight and argue to use!!!

 

[Craighuffman]

Guys let me tell you how my CPO claim is going. I bought my truck out of state. The reason was the local dealer did not have a colorado duramax and did not offer to find me one 4/22/2021. (poor service) This dealer has 2 new vehicles on the lot yesterday 7/21/2021. When i went in they stated they did not participate in the program and why don't i take it back where i bought it? I am thinking what if i was traveling on vacation and my vehicle broke down would i have to push,pull or haul it back where i bought it? Doesn't say much for Chevrolet. After talking with a GM claim rep. she stated the CPO warranty is just like a new vehicle warranty. They are suppose to get back with me in 2 bussiness days.
Customer service is lacking in todays market it seams. Now i am wondering if the 100,000 mile power train warranty any better! I would much rather buy a vehicle with out a warranty than buy one thinking i have a warranty only to find out i don't or one i have to fight and argue to use!!!

 

[Craighuffman]

About traveling and need repair. I was near Wichita Kansas with a 14’ enclosed trailer behind a ‘19 Colorado diesel. It went to limp mode just after fueling after closing tine on Friday night. Found a hotel, food and nearest Chevy dealer -Davis Moore Chevrolet in Wichita; Saturday morning at 7am I was 3rd in line. Early morning service writer put the first diesel mechanic that arrived that morning on my problem . ‘This customer is traveling and needs ….’ said it all. The mechanic got right on it, found me hanging out a little while later and told me what was possibly wrong based on codes and worst case timeline. Fortunately the worst thing did not happen and I was on the road by 11am. All at no charge to me.

 

[EddieV]

About traveling and need repair. I was near Wichita Kansas with a 14’ enclosed trailer behind a ‘19 Colorado diesel. It went to limp mode just after fueling after closing tine on Friday night. Found a hotel, food and nearest Chevy dealer -Davis Moore Chevrolet in Wichita; Saturday morning at 7am I was 3rd in line. Early morning service writer put the first diesel mechanic that arrived that morning on my problem . ‘This customer is traveling and needs ….’ said it all. The mechanic got right on it, found me hanging out a little while later and told me what was possibly wrong based on codes and worst case timeline. Fortunately the worst thing did not happen and I was on the road by 11am. All at no charge to me.

Thats great i am waiting day 7 with no reply from GM. Warranty work is the what show the character of the dealership. McKelvey Chevrolet, Dadeville Alabama is lacking in service!!

 

[EddieV]

Good ending to my post. Chevrolet contacted me after i contacted them. I told them about my interaction with McKelvey Chevorlet. Customer service set up an appt. at Riverside Chevrolet In Wetumpka Al. Riverside diagnosed my problem ordered the part which arrived in 4 days made me another appt. installed the part and i was on my way no charge!!

 

[SFLTruck]

Good ending to my post. Chevrolet contacted me after i contacted them. I told them about my interaction with McKelvey Chevorlet. Customer service set up an appt. at Riverside Chevrolet In Wetumpka Al. Riverside diagnosed my problem ordered the part which arrived in 4 days made me another appt. installed the part and i was on my way no charge!!

What part was replaced?

 

[EddieV]

The touch screen. I was doubtful that would fix it but seems to be what was the problem.