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4 Posts
Something to consider with this truck, if engine parts fail, there is only 1 source for these parts, and you are at the mercy of GM shipping parts to the dealer. GM does not appear to be in a hurry and there you sit.
Pulled my camper from Wisconsin to Yellowstone park for a family vacation. Halfway into South Dakota my check engine light came on. Truck was running fine, but the exhaust brake feature becomes disabled. I got the truck to Buffalo, Wy, and began to cross the Bighorn mountains and the truck overheated. I came back into town and got a campsite for the night. Had the engine code checked at O'Reilly's and it was P0483. The truck was fine without the camper so I ran it up to Sheridan Chevy dealership and they took a day to get to it and had to order what I expected was a relay from Denver. Got the truck back after 3 days and picked up my camper to make the trip across the Bighorns again and 5 miles into this trip, my check engine light came back on again, so I went back to O'Reilly's and sure enough the P0483 was back. Called the dealer in Sheridan he basically told me to get lost (knew I was a tourist and told me he could not get it for another week). Call the Chevy Customer Assistance phone number and obviously I was irate, and they told me they would get back to me in 24-48 hours, no help. I found a place and parked my camper in Buffalo and met my family in Cody for our vacation, slept in a tent. Took the truck into the Cody Chevy dealership and they determined that the clutch fan failed, but it will take 3 days to get the part because it has to come out of Michigan. That was great, truck was unusable for my entire vacation and my camper was 180 mile away. A day after I was suppose to be back at work, the Chevy dealership in Cody finally got the part and fixed the truck.
Long story short, I pulled a camper 3000 miles and wasn't able to use it because this truck couldn't get it the last 180 miles, Chevy Customer Assistance is useless (they did call me back 8 day later), and third if I would have bought a 4-5 year-old full-size truck (1/2 of the cost of this truck), I could have at least had a chance of getting parts at an O'Reilly's or Autozone and had it repaired much more quickly then GM can in Wyoming.
Pulled my camper from Wisconsin to Yellowstone park for a family vacation. Halfway into South Dakota my check engine light came on. Truck was running fine, but the exhaust brake feature becomes disabled. I got the truck to Buffalo, Wy, and began to cross the Bighorn mountains and the truck overheated. I came back into town and got a campsite for the night. Had the engine code checked at O'Reilly's and it was P0483. The truck was fine without the camper so I ran it up to Sheridan Chevy dealership and they took a day to get to it and had to order what I expected was a relay from Denver. Got the truck back after 3 days and picked up my camper to make the trip across the Bighorns again and 5 miles into this trip, my check engine light came back on again, so I went back to O'Reilly's and sure enough the P0483 was back. Called the dealer in Sheridan he basically told me to get lost (knew I was a tourist and told me he could not get it for another week). Call the Chevy Customer Assistance phone number and obviously I was irate, and they told me they would get back to me in 24-48 hours, no help. I found a place and parked my camper in Buffalo and met my family in Cody for our vacation, slept in a tent. Took the truck into the Cody Chevy dealership and they determined that the clutch fan failed, but it will take 3 days to get the part because it has to come out of Michigan. That was great, truck was unusable for my entire vacation and my camper was 180 mile away. A day after I was suppose to be back at work, the Chevy dealership in Cody finally got the part and fixed the truck.
Long story short, I pulled a camper 3000 miles and wasn't able to use it because this truck couldn't get it the last 180 miles, Chevy Customer Assistance is useless (they did call me back 8 day later), and third if I would have bought a 4-5 year-old full-size truck (1/2 of the cost of this truck), I could have at least had a chance of getting parts at an O'Reilly's or Autozone and had it repaired much more quickly then GM can in Wyoming.